Class 15 · Movement 02
Working with
the Business
Session 15 · Consulting
Session 15 · The mirror

We are the vendor the guide warns them about.

There’s a whole literature teaching small businesses how to de-risk a small software vendor: what to own, what to demand in writing, what happens if the vendor vanishes. Read it honestly and the mirror is unavoidable — a student team that graduates in December is exactly that vendor.

So the standard is not “trust our students.”It’s “hold us to the same bar you’d hold any vendor.”

The rest of this class is that bar — three owner questions, answered about ourselves, in writing.

Compendium Part VII — “The Buyer’s Side: How a Small Business Should Procure and De-Risk Agent-Built Software”
Session 15 · Owner question № 1

“If you disappear tomorrow, what do I own?”

The code

Lives in the partner’s repo and org from day one — students are contributors, never owners.

The accounts

Hosting, domain, API keys — on the partner’s accounts and the partner’s card, even while we do the work.

The credentials

Admin passwords live in the partner’s password manager; students hold named, revocable accounts — one click and we’re out.

The backups

Exist, and the partner has tested restoring them — with us, mid-engagement, not in the last week. A backup nobody has restored is a rumor.

The key-person test: any answer shaped like “mine, but don’t worry” is itself the finding. You graduate in December — you are the key-person risk. All four rows start on day one; “we’ll migrate it later” is the failure mode.
Session 15 · Owner question № 2

“Should this even be custom?”

Never custom — the rule from class 10, now complete

Payments · compliance · core customer data → established SaaS. Full stop. If breaking it would break the business, they buy boring software with a support line — and we say so, in writing, even when we could build it.

Where custom shines

Internal utilities · glue between systems that don’t talk · the 20% of features no vendor will ever build for them. Small, specific, agent-built, owner-owned — the exact shape you scoped in class 13.

And every tool we deliver enters the register: name · purpose · owner · data it touches — “quote-builder · same-day quotes · Dana · inventory DB” — one page the business keeps. Governance isn’t our binder; it’s theirs.
Compendium Part VII — build-vs-buy · the EUC register
Session 15 · Owner question № 3

“Will this outlive you?”

A living playbook

Not a farewell PDF — a runbook that lives where the work lives, updated as the tool changes, written for the person who’ll actually open it in March. The runbook is graded.

Side-by-side transfer

Embedded, do-it-together handoff retains 70–90%; a one-time training session retains 20–40%. So every system gets a named client-side owner in week one, and the last weeks are worked next to them — not presented at them.

The anti-pattern

Vendor-owned infrastructure, dependence by design — the guru economy. We are visibly the opposite. And after December: the runbook + the named owner run it, a January check-in is already scheduled, and a next cohort can pick up a new scope — continuation is a fresh engagement, never a dependency.Next class: the five partners walk in.

Compendium Part II §(d) — handoff & ownership transfer · Part VII — the buyer’s side
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